This week's lesson: Stupid cheap machines are always breaking down at work. One in particular this last week. This is a big part of the reason why I'm brain dead.
What did I learn?
- No matter how many times I tell my staff how to call for service - and how many times I write it down everywhere - the information mysteriously vanishes and it's up to me to save the day.
- If the repairman turns the machine off, then turns it back on again, doesn't test it, proudly proclaims, "Well, it's fixed!" before he runs out the door.... then I should just go ahead and call for the next repair before he hits his truck. It'll save some time and aggravation.
- The repairmen can only come either during my lunch or at 10 minutes to closing time.
- If a repairman gives you his business card just throw it in the trash. You have to call the Service Department anyway, so what good is it to have a card?
- If the machine in question has looked exactly the same every day for the last 6 years, then all of a sudden something is wrong, the problem has to do with the part that looks different. Well, in all fairness, I knew that right away. It took the repair guy 1 & 1/2 hours and a consultation to figure it out. Don't argue with me buddy. I might not have gone to machine repair school, but I have eyes and a brain. Sometimes they like to coordinate.
"Knowing is half the battle." - G.I. Joe
1 comments:
Yes, Never ever disagree with the repairman, especially if its too technical machinery stuff - I learned this lesson too with our unreliable office copier.
Have a nice day!
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